General Policies

• Rates are quoted on a per person basis

• Strictly no pets allowed

• Smoking is only permitted in designated areas

• Check in: from 2pm

• Check out: Between 10am - 11am

• Complimentary WiFi

Package Rates Include:

• 15% VAT

• Accommodation of choice + breakfast + 4 course dinner + lunch

• 2 game activities per day on Khaya Ndlovu (Rietspruit Game Reserve) - Choice of game drive or bush walk

• Housekeeping service

• Complimentary WiFi

• Complimentary hot beverages in suite

General Exclusions

• Meals (depending on rate booked)

• All bar purchases

• Massage + spa activities

• Game drives + walks (excluding PACKAGE rate bookings.

• Sightseeing excursions + full day activities

• Airport transfers

• Anything else not specified as included

Child Policy:

• Children between the ages of 0-2 stay FREE.

• Children between the ages of 3 - 12 pay 50% of the adult per person sharing rate in a shared room.

• Children who are 13+ pay the adult per person sharing rate in a shared room.

• Children under 6 years of age are only permitted on game drives if a private vehicle is booked. 

• Baby sitting is available and charged at R 150.00 per hour

Covid-19 Postponement Policy

• Confirmed bookings due to stay from 1st June -- 30th November 2020 can be postponed without fees until 15th December 2021.

• Postponed bookings are not subject to rate increases or admin fees.

• Payment policy will fall in line as per the below payment policy for new dates.

• This only applies to bookings made and confirmed before the 26th March 2020.

Booking Procedures:

• Provisional bookings made 30 days or more prior to travel will be held without deposit for between 7-14 days.

• Provisional bookings made within 30 days of travel will be held without deposit for between 4-7 days.

• Khaya Ndlovu reserves the right to release provisional bookings adhering to this time frame. 

• All confirmation of bookings need to be made in writing to

• On confirmation of the booking you will be issued with a proforma invoice. 

• Follow deposit policy as outlined next.

Cancellation Policy: 

• Cancellations are only accepted in writing to  

• If cancelled 30+ days prior to arrival = 20% cancellation fee (non-refundable)

• If cancelled between 15 - 30 days prior to arrival = 50% cancellation fee

• If cancelled within 14 days of arrival | no-shows = 100% cancellation fee. 

Payment Policy:

• Invoices will be made out in South African Rands (ZAR) and include 15% VAT.

• A 20% non-refundable deposit is required on confirmation of the booking if the booking is made 30+ days prior to arrival date. 

• The 80% balance amount of the booking is due strictly 30 days prior to travel.

• If the booking is made within 30 days of the arrival date 100% of the value of the invoice is due to confirm.

• For group bookings (8 guests +) a non-refundable deposit of 30% is required on confirmation, and the balance strictly 60 days prior to arrival. 

• We accept Visa, Mastercard and bank transfers 

Cancellation Policy for Groups (8 guests +)

• Cancellations are only accepted in writing to  

• If cancelled 60+ days prior to arrival = 30% cancellation fee (non-refundable)

• If cancelled between 30 - 60 days prior to arrival = 75% cancellation fee

• If cancelled within 30 days of arrival | no-shows = 100% cancellation fee. 

Special Note: 

Khaya Ndlovu Manor House reserves the right, depending on the circumstances to offer a credit note for future travel in certain cancellation situations. This will be managed on a case by case basis.